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What you'll get:
The work Sensory Intelligence® did for our call centre has been performing better. We see a new energy and motivation in our call centre, with agents respecting each other. Agents are calmer in their responses to clients and there has been a noticeable improvement in the quality of calls. We look forward to more work around audits and space optimisation.
Iris de Jager
I am very impressed by your product. It is refreshing to find tools specifically geared towards identifying the right profile of staff that can operate effectively in a contact centre. We all know how costly training can be and how much time and effort can be saved through a correct staffing selection process upfront. It really is a great product.
Gary Tessendorf
Sensory Intelligence® has opened my eyes to a different way of looking and dealing with the problems we face today in the Call Centre industry. It pulls together the “intangible problem areas” in a clear, practical & solvable way that you simply can’t ignore or disregard. All of this coupled with the passion Annemarie has for this subject.... it is a great product and tool that every call centre should have in their tool box!
Fiona Meijer-Innes
This made me more aware of how I can use the 7 senses of people to create the environment for people to perform better in our business. I have been equipped with tools to implement and to monitor the results.
Ernest Kondowe